- As noted, foundational to recovery-oriented practice is developing collaborative and trusting partnerships with service users, their families and caregivers
- Establishing trust happens via the demonstration of these essential attitudes and behaviors otherwise known as competencies (see previous page and links for details):
A relevant PSR Competency B “Communicates effectively,” which may require being able to use multiple modes of communication (zoom, email, text) in a wide range of service situations, and being able to use of plain language that is easily understandable.Being effective in this competency will help people receiving services to better engage in services and make their strengths and needs known and ensure they participate and agree with plans to support their recovery. It will also help people to measure their success regarding outcomes. Relevant values include:
- Respect for shared humanity and desire to strive to live the most fulfilling life possible
- Respect people’s values, autonomy and self-determination
- Demonstrate non-judgmental acceptance
- Demonstrate hope and belief in recovery — seeing person as striving and deserving to live the most fulfilling life possible.
- Enact Person Centered Care — seeing people and engaging them as full partners in all decisions
Establishing trust is not automatic – it always takes intentionality and some time. Essential is the need to recognize the impact of the severe trauma that virtually all mental health clients have experienced. PSR Competencies support the implementation of evidence-based interventions such as trauma-informed care and person-directed services (where people effectively monitor their triggers and early warning signs of illness and identify strategies and supports to manage these challenges (Domain C)