Assist the individual to reflect on identifying personal supports that will help individuals reach their recovery goals. Personal supports might be personal strengths, material goods and or loved one(s). As the BC Mental Health and Substance use services note there is a high ethical and moral responsibility to engage people who are impacted by health …
Author Archives: Jennifer Kwok
Description of Shared Decision Making / Patient Centered Care
A patient-centered intervention for people with serious mental illnesses is defined as: An organized process of care or service delivery that is directed by the person receiving services. Care and services are delivered collaboratively, attentively, and compassionately, with providers as partners who understand and respond to the person’s perspectives, culture, and concerns. The delivery process …
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Building Rapport
Building rapport only happens in the presence of an ongoing trusting relationship. Once trust is established, some ways to build rapport include: Personal Reflection Ask yourself: Do I really understand what this person is saying or trying to say? One way to be sure is to say back what you think the person is trying …
Practical Suggestions for Gaining Trust
Gaining Trust
A relevant PSR Competency B “Communicates effectively,” which may require being able to use multiple modes of communication (zoom, email, text) in a wide range of service situations, and being able to use of plain language that is easily understandable.Being effective in this competency will help people receiving services to better engage in services and …
Engaging in Conversations
Some Practical Suggestions for Speaking Respectfully, Non-judgmentally, with Acceptance and as an Equal Partner: Reflect and Ask Yourself:
Welcome to the Learning Portal (M1)
Module 1 — Learning Goals 1. Understand the basic principles and competencies of a Recovery-oriented PSR approach to working with persons with mental health challenges and diagnos(es) and substance use issues 2. Understand the importance of the relationship between the practitioner and the person receiving services in the efficacy of the rehabilitation process. This includes …
Some tips for gaining trust & building rapport
We know that many people who seek mental health and substance use help are wary that PSR Practitioners may be yet another uncaring person who cannot be trusted. What steps would you take to begin to win that trust? In summary, your working relationship with this person is to support them to be in the …
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